Policies

At MD First Aid Training, we’re committed to providing a safe, fair, and professional service for all our learners, clients, and partners. Our policies ensure that our training is delivered to the highest standards and that every participant is treated with respect, dignity, and care.

Health and Safety Policy

We take health and safety seriously, both during our courses and at any location we operate.
All training sessions are conducted in safe environments with suitable facilities and equipment.
We complete regular risk assessments and ensure all participants are briefed on health and safety procedures before each session.
Learners must inform trainers of any medical conditions or additional needs prior to the start of the course so reasonable adjustments can be made.

Equality, Diversity and Inclusion Policy

MD First Aid Training promotes equality and values diversity.
We provide an inclusive learning environment where everyone is treated fairly and with respect, regardless of age, gender, race, disability, religion, or background.
We actively challenge discrimination and ensure equal access to all our training opportunities.

Data Protection and Privacy Policy

We respect your privacy and handle all personal information in accordance with the UK GDPR and Data Protection Act 2018.
Any personal details collected during booking (such as names, contact details, and medical information) are used solely for course administration and certification purposes.
We do not share or sell personal information to third parties.
If you wish to access, update, or delete your data, please contact us at hello@mdfirstaidtraining.co.uk.

Safeguarding Policy

Our trainers have enhanced DBS checks and follow strict safeguarding procedures.
We are committed to ensuring the welfare and safety of all learners, particularly children and vulnerable adults.
Any safeguarding concerns will be reported and handled in line with current UK safeguarding legislation and guidance.

Cancellations and Refunds Policy

Our full Cancellations and Refunds Policy outlines how course cancellations, transfers, and refunds are managed.
A 10% non-refundable booking fee applies to all courses. Please see our dedicated page for full details.

Environmental Policy

MD First Aid Training aims to minimise our environmental impact wherever possible.
We use reusable and recyclable training materials, reduce paper waste through digital documentation, and work with local suppliers to lower our carbon footprint.

Complaints Policy

We take all feedback seriously. If you are unhappy with any aspect of your course or experience, please contact us directly at hello@mdfirstaidtraining.co.uk.
We will investigate your concern promptly and work to resolve it fairly and professionally.